Return Policy

At Medsvilla.store, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and hassle-free return policy to make your experience as smooth as possible.

1. Return Eligibility
To be eligible for a return, the following conditions must be met:

• The product must be returned within 7 days from the date of delivery.
• The item must be unused, unopened, and in its original packaging.
• Products with tampered packaging, opened, or partially used are not eligible for return due to health and safety regulations.
• Custom orders and prescription medications cannot be returned unless they are damaged or defective upon receipt.

2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:

• Prescription medications
• Opened or used over-the-counter medicines
• Products that have been tampered with, including broken seals
• Items purchased during special promotions or sales

3. How to Initiate a Return
If you wish to return a product, please follow these steps:

1. Contact Us: Email our customer support at [nidhivaghani166@gmail.com] within 7 days of receiving your order to initiate a return. Provide your order number, reason for the return, and details of the item you wish to return.
2. Return Authorization: Once your request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back to us.
3. Shipping the Return: You are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process
Once we receive and inspect the returned product, you will be notified via email of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and credited back to your original method of payment.

Please note:

• Shipping fees are non-refundable.
• If your return is rejected due to the item being used, damaged, or not in its original packaging, no refund will be provided, and the item will be returned to you at your expense.

5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [nidhivaghani166@gmail.com]. We will arrange for a replacement or provide a full refund, including shipping costs, once the defect or damage is verified.

6. Order Cancellations
If you need to cancel an order, please contact us within 24 hours of placing it. Orders that have already been processed or shipped cannot be canceled and must follow the return procedure outlined above.

7. Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team at [nidhivaghani166@gmail.com]. We are here to help!